Availability:  Immediately

Reports To:  Lynn Routh, Manager, Client Experiences

The objective of this job is to successfully manage the execution of projects, post order and support the Customer Journey in a fast paced, project driven environment.  The primary responsibility is to work with up to 8 Account Executives and their customers on assigned accounts and coordinate all activities related to the order management process including customer service, order follow-up, delivery and installation, invoicing, deficiency follow-up and resolution. The Project Coordinator is to keep the project and all related processes running smoothly and communicate to the stakeholders. Successful applicants would need to have a long-term goal of project management.

Job Accountabilities and Responsibilities

  • Initiate and maintain contact with Customer on all aspects of Order/Project as soon as the order has been converted.
  • Review of all order information and confirm the order’s current scope; bring any issues to account executive attention as soon as possible.
  • Monitor order status & perform customer service functions for all day-to-day and project orders.
  • Expedite ESD w/ manufacturers/suppliers as required to meet required dates.
  • Process all order/project change orders following Change Order Process.
  • Coordinate all additional service requests.
  • Schedule all deliveries and installations.
  • Ensure complete delivery and installation package is forwarded to Installation Department and/or awarded subcontractor 5 business days prior to job start.
  • Expedite, coordinate and resolve all deficiencies per punch-list/deficiency walk through.
  • Verify all order/project delivery/installations have been completed per specification.
  • Close out all orders to initiate invoicing process within 5 business days of the completed phase/project.
  • Schedule and conduct project planning/ phasing Meetings and monitor activity/progress on a regular basis.
  • Available to resolve installation issues during nonregular working hours – via cell phone.
  • Fulfill Project Management responsibilities for Network Projects or Regional Offices.
  • Support all initiatives with respect to Health and Safety in the work place, which includes review our health and safety policy on a quarterly basis.
  • Other duties as required.

Core Competencies: 

  • Quickly learn new software and processes
  • Ability to multi-task and to be flexible is extremely important
  • Strong organization and time management skills
  • Strong oral and written communication skills
  • Critical thinking to make decisions and solve problems
  • Work as part of a team
  • Accuracy and high attention to detail

Qualifications and Experience:

  • Project coordination experience required
  • High School Diploma minimum, post-secondary education preferred
  • Proficient in Hedberg
  • Excellent working knowledge of current Microsoft Office including Excel, Outlook, and Word
  • Experience with customer interfacing, both internal and external clients
  • Experience with Office Furniture and related services
  • Experience in Project implementation
  • Strong administrative skills with sharp attention to detail
  • Excellent organizational skills

Working Conditions:

  • Primarily based out of POI Head office
  • Some travel to PDC or client site
  • Available to resolve installation issues during non-regular working hours via cell phone


To apply, please send resumes to ue%25cbv%23pn@no-spam.com.

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