Reports To

Chief Brand Officer

Position Summary

The Studio Manager ensures the effective operation of the POI Design Studio to enable growth and development of the team and instigate a culture of creative confidence and efficiency. Sets and implements the studio’s strategic goals, initiatives, and policies. Shares the responsibility for the performance of the team and individuals within.


  • Excellent Customer Service Skills
  • Professional oral and written communication skills
  • Demonstrate creative ability and excellent problem-solving skills
  • Ability to multi-task and to be flexible is extremely important
  • Strong organization skills and time management skills
  • Must be self-motivated and resourceful
  • Positive and professional attitude
  • Be able to work as part of a team
  • Accuracy and high attention to detail
  • Ability to work in the face of unexpected problems and deadlines

General Responsibilities

  • Manage division performance metrics to ensure profitability and achievement of goals
  • Serve as mentor to team members and provide opportunities for professional growth and development
  • Manage direct reports; to include responsibility for individual assessment and team performance, training, coaching, performance management and conflict resolution
  • Partner with leadership and sales teams to ensure flawless execution of design services
  • Oversee the workflow, workload and utilization of team members and assign projects based on skill set, client relationships and availability
  • Determine staffing needs for the division and participate in the hiring process to include interviewing and making hiring decisions
  • Develop and manage standards, processes, and quality assurance
  • Manage multiple projects and engagements
  • Develop deep partnerships with sales leaders and teams
  • Organize meetings and meet with key customers and stakeholders, as well as serve as customer point of contact
  • Attend and engage in industry events
  • Establish and reinforce team culture and be a culture champion
  • Work with Sales to produce accurate quotes, proposals, and contracts

Your Skills and Experience

  • Bachelor’s Degree from a four-year college or university. Associate Art’s Degree or equivalent from a three-year college or technical school will be considered
  • A minimum of 10 years’ Design experience, and previous experience managing a team is desired.
  • ARIDO Registered Designer accreditation is preferred. BCIN certification is an asset.
  • Prior experience with system furniture products and/or experience in corporate planning and design is an asset preferred
  • Furniture Dealer or Manufacturer experience is preferred
  • Steelcase and Global expertise are an asset
  • Advanced knowledge of the Ontario Building Code is an asset
  • Proficient with AutoCAD 2013 or current release
  • Experience with Microsoft Office (Excel, Word, PowerPoint etc.)
  • Support all initiatives with respect to Health and Safety in the workplace, which includes reviewing our Health and Safety policy on a quarterly basis
  • Demonstrate role model qualities – i.e., good attendance, punctuality, neat appearance, positive attitude along with POI’s core value and beliefs

Work Conditions

  • POI’s working environment is supportive of employee wellbeing, encourages collaboration and promotes continuous improvement on an individual and organizational basis
  • Interaction with both internal/external clients
  • Based out of POI’s LivingLAB – Toronto, Ontario
  • Some travel to POI’s Distribution Centre, suppliers, or client sites

What We Offer

  • Talent experience that empowers our people with unlimited opportunities to do meaningful work and to grow, learn and lead at every point in their career.
  • Newly designed offices that offer unique workspaces that strengthen connections and inspire innovative ways of working
  • Competitive salary
  • Flex hours and Hybrid Work Office/Home

Qualified applicants should contact