Careers.
Join a talented team passionate about workplace solutions that promote inspired work and an inspired life.
OUR Company Culture We create spaces people want to go to—and that starts with our own LivingLAB.
We provide exciting new solutions for our clients that boost culture, performance, and well-being at work. With diverse generations and skill sets, we come together to work towards a common purpose. For us, creating spaces people want to go to is about shaping opportunities for inspired work that can ultimately contribute to an inspired life. That starts with our own team. We are proud to have created a positive culture where our team feels supported, empowered, and yes, inspired. Using everything we know about optimized workspaces —learned in part, at our very own LivingLAB—we’ve created offices for our team that epitomize not only our capabilities, but our passion and beliefs. Here, our people feel excited to come to work every day.
If you feel aligned with our mission, we’d like to connect with you. Any current opportunities to join our team can be found below. We are always on the lookout for talented people to join our team, so if you don’t see an opportunity that matches your skillset, please complete our survey and submit your resume anyway.
Employee Benefits Going that extra mile, unlocking potential and employee growth through support and guidance.
When the company does well, we believe our people should too. With competitive pay, profit sharing, and pension plan options, we’re invested in your success today and down the road.
We encourage continuous growth at every stage of your career. Through educational assistance, employees can expand their skills and pursue certifications that support both personal and professional development.
Flexibility is built into how we work. Employees are empowered to structure their workdays in a way that supports both their role and their life outside of it.
We recognize the importance of stepping away. From structured company-wide days off to progressive vacation time, our approach ensures employees have the space to maintain balance and return refreshed.
A healthy team is a thriving team. With extensive benefits, dedicated wellness days, and programs that encourage movement and mindfulness, employees are supported in taking care of themselves and their families.
We believe strong teams are built beyond the day-to-day. Through social events, celebrations, and opportunities to give back, POI fosters a culture that is connected, collaborative, and community-focused.
From Our Team
Our Hybrid WORKSPACE inspired work. inspired life.™
Built on trust, flexibility, and purpose, our hybrid workplaces empower team members to choose where they work based on how they work best and what projects they are working on. Whether you are at our LivingLAB or one of our other eight locations, you will find options for community workspaces where you can connect with team members or private work stations where you can find quiet focus. By giving our people the freedom to prepare for and plan their days in a way that works for them, we encourage ownership, creativity, and excellence. At the core, it’s about trusting, supporting, and caring for each individual on our team.
Our greatest strength is our people.
If you’re looking for a place where your ideas are valued and your work truly makes an impact, this is it. At POI, you’ll join a team that trusts and supports you to do your best work while encouraging you to live a life you love. Our LivingLAB and eight other locations are spaces where collaboration, innovation, and inspiration happen every day. Interested? Explore our open positions and discover how your vision can grow with ours.
Position Summary
Under the direction and guidance of the Manager, Client Experience, the Project Coordinator’s role is to successfully manage the coordination, and close out of projects post order conversion. The Project Coordinator’s primary responsibility is to work with Account Executives and customers on assigned accounts and coordinate all activities related to the order management process including customer service, order follow-up, delivery and installation, invoicing, deficiency follow-up and resolution. The Project Coordinator ensures the project and all related processes run smoothly.
Competencies
• Client/Customer Focus
• Professionalism
• Multi-tasking & Flexibility
• Organization & Time Management
• Strong Communication skills & Attention to Detail
• Critical Thinking
• Teamwork
General Responsibilities
Order/Project Based:
• Initiate and maintain contact with customer on all aspects of Order/Project
• Review all order information and floor plans to confirm the order’s current scope
• Monitor order status & perform customer service functions for all orders
• Check, validate and post vendor acknowledgements, resolve discrepancies and adjust orders as required
• Expedite estimated ship dates w/manufacturers/suppliers as required to meet customer requested date
• Process all order/project change orders following Change Order Process
• Coordinate all additional service requests
• Schedule all deliveries and installations with the Delivery & Installation Team
• Schedule delivery and installation on large projects with FieldProject Supervisor
• Ensure complete delivery and installation package is forwardedto Installation Department
Reports and Deliverables:
• Obtain customer acceptance/sign off on all order(s)/project(s)
• Resolve deficiencies – order, expedite, coordinate and resolve all deficiencies per punch-list/deficiency walk-through report (OIM’s should be resolved within 15 business day unless there are extenuating circumstances)
• Create and maintain the punch-list based on client walk-through & OIM; issue to client and sales weekly
• Verify all order/project and delivery/installations have been completed per specification
• Review and reconcile final order(s)/project(s) prior to close out to ensure any all changes have been captured accurately and balance to original approval/PO value
• Close out all orders to initiate invoicing process within 5 business days of the completed phase/project
• Maintain order/project files to ensure all required documentation is saved accordingly
• Complete monthly review of Customer Order Status Report & update all outstanding order issues for accounting
• Complete and maintain Project Schedule for all Projects; keep sales and client updated
Project and Team Meetings:
• Schedule and conduct pre-install meetings with Sales Exec, Studio, Field Supervisor/D & I and monitor activity/progress on a regular basis
• Participate in review meetings with the Sales Team/Account Executive
• Participate in regular touchpoint meetings with customers when needed
• Available to resolve installation issues during non-regular working hours
• Fulfill Project Coordinator responsibilities for Network Projects or Regional Offices
• Participate in department meetings to further develop the department objectives
• Support all initiatives with respect to Health and Safety in the workplace, which includes review our health and safety policy on a quarterly basis
• Other duties as required
Your Skills and Experience
• Minimum 5 years’ experience; Project Coordination preferably in the corporate furniture industry
• High School Diploma minimum, post-secondary education preferred
• Proficient in Hedberg and all related software programs (Microsoft Office)
• Experience with customer interfacing, both internal and external clients
• Strong experience of Project implementation
• Excellent problem-solving skills & multitasking capabilities
• Knowledge of the POI Order Fulfilment Process preferred
Work Conditions
• Available to resolve issues as they arise during regular hours or after hours when required
• Travel to client site, generally within the GTA is considered a part of this job description (Valid driver’s license and access to a vehicle is essential)
September 10, 2026
Position Summary
The Accounts Receivable Specialist, reporting to the Accounts Receivable Supervisor, will manage the AR and credit functions, including collections, invoicing/billing, cash application, credit note entry, and claims processing. This role supports organizational goals by maintaining strong relationships with both external customers and internal teams. The specialist ensures financial accuracy, compliance with regulations, and continuous process improvement to enhance efficiency. As a subject matter expert, the role requires exceptional prioritization skills to meet deadlines while ensuring accuracy and completeness, fostering collaboration to support the organization’s mission.
Competencies
• Professional oral and written communication skills
• Ability to multi-task and to be flexible
• Strong organization and time management skills
• Must be self-motivated and resourceful
• Accuracy and high attention to detail
• Ability to work well under pressure
• Excellent analytical, problem-solving, and decision-making skills
General Responsibilities
• Process regular invoices and handle ad hoc invoicing as required
• Print and review daily invoices, ensuring accuracy before transmitting them to customers
• Process Design Invoices monthly
• Prepare manual deposit invoices for new orders as needed
• Process credits and adjustments using appropriate codes and GL’s
• Track invoice-related issues and ensure timely resolution
• Run and review monthly statements, sending them to customers in a timely manner
• Prepare $CA and $US bank deposits using the Scotiabank Cheque Scanner
• Disburse A/R and non-A/R cash receipts efficiently
• Process credit card payments and ensure accurate documentation
• Make collection calls to customers regarding outstanding balances or other collection matters
• Initiate collection procedures for slow-paying or non-paying accounts
• Collaborate with CSR’s, PMs, and Account Executives to investigate short payments, deficiencies, and follow up on unresolved issues
• Set up new customers, request D&B reports, verify trade references, obtain Steelcase Site ID, assign credit limits, and maintain the Customer Master File
• Respond promptly to voicemails and email requests
• Review and release orders on Credit Hold or those requiring deposits
• Process adjustments to contra payments with Credit Memos received from A/P
• Ensure all necessary information is entered before month-end processing, run reconciliation reports, investigate discrepancies, and process month-end reports
• Other duties as assigned
Your Skills and Experience
• A minimum of 3 – 5 years’ experience in Credit & Collections and Billing
• Experience with Microsoft Office (Excel, Word, PowerPoint, etc.)
September 10, 2026
Start your application.
We’d like to get to know you better—what drives you, how you work, and what makes you unique. To help us do that, we have a quick and easy survey that helps us learn more about you. There are no right or wrong answers! To get started, click the button below and select the position you’re applying for.
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Connect with Us Let’s talk innovative, people-focused workspaces..
Together, we can create a workspace that encourages inspired work and an inspired life. With a depth of knowledge and expertise about workspace functionality and innovative solutions from furniture to AV technologies to interior modular construction, together, we can create a space where your business and team can thrive.
