In response to the rapidly changing health crisis relating to COVID-19, POI has implemented a business continuity plan in order to safeguard the health of our employees and customers while ensuring that our supply chain remains healthy. We are constantly updating this plan and evolving our responses, and taking appropriate actions as the situation evolves to ensure we are in alignment with The Public Health Agency of Canada recommendations. These include both internal protocols and external facing practices designed to mitigate spread of the virus.

Message to Healthcare Workers 

POI wishes to extend our heartfelt thanks to all healthcare providers and front line staff during this unprecedented crisis. Combatting this virus is our common goal and we are grateful for your dedication to the essential role that you continue to play which ultimately saves lives. As your healthcare furnishing partner, we are ready to fulfill any requirements that you may need to ramp up in this fight against COVID-19.

Business Continuity Update 

  • POI remains open for business to support essential customer workplace requirements including home office product pickups. However, all POI offices are closed as per the government protocols in place

  • We have strongly encouraged and facilitated seamless work-from-home accessibility through technology tools for the large majority of employees. Remote work is quickly becoming the best way to adhere to social distancing guidelines, and we are supporting our employees and customers through facilitation of any remote working solutions

  • We are actively communicating and encouraging behaviors that help prevent the spread of illness based on Health Canada recommendations including cleaning and disinfecting the office environment while encouraging hand washing and social distancing measures

  • Our Leadership Team has setup a task force to review all practices on a daily basis in order to remain agile in our response as the situation changes

  • All non-essential business travel has been frozen. POI offers flexible video conferencing capabilities from desktops and conference rooms, which can be used with clients and partners whenever possible

Supply Chain

  • POI remains open for business as it is defined as an Essential Workplace that supplies other essential businesses or essential services within Ontario to support Supply Chain continuity

  • The Canadian and U.S. government agreed to temporarily restrict all non-essential travel across the Canada-U.S. border. These restrictions do not apply to commercial trade and trucking and do not impact our business or supply chain

  • We are monitoring our partner supply chains, which are continuously changing, some remaining very fluid while others are temporarily halted and causing delays

  • We are committed to maintaining our shipping and delivery schedules where businesses are able to receive them and according to the local Order

  • As the situation progresses, we encourage you to contact your Account Manager or to reach out to us at customeraction@poi.ca

POI remains committed to you and will work tirelessly to meet your needs while safeguarding the health of our employees and customers. Thank-you for your ongoing support and loyalty and most importantly, stay healthy and safe!